CyberCare from Codestone
Two Levels of Advanced Protection
CyberCare by Codestone delivers comprehensive protection that seamlessly integrates across your business.
A plan
For every business
All businesses are unique, which is why we offer flexibility in the form of two simple CyberCare plans. Both offer the lock-tight security every organisation needs. One focuses on the essentials, while the second offers a range of advanced options.
Choose the option that best suits your needs and we’ll do the rest, tailoring the service to your organisational structure and business activities.
Level one: CyberCare
Every CyberCare customer gets complete cybersecurity protection:
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Security
● 10×5 Security Operations Centre ● 24/7 automated monitoring ● Threat intelligence integration and enrichment ● Monthly vulnerability scanning
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Support
● 12×5 support ● Escalation management ● Customer satisfaction surveys ● Service request fulfilment ● Incident management ● Response SLA ● Resolution SLA ● Major incident management
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Support Channels
● Email ● Telephone ● Self service portal ● Instant messaging
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Customer Value Assurance
● Assigned customer value manager ● Business strategy workshop (annually) ● Service reporting pack (quarterly) ● Service review (quarterly) ● Microsoft Secure Score assessment (annually)
Level Two: CyberCare Plus
Our CyberCare Plus package adds a range of Premium features:
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Security
● 24×7 Security Operations Centre ● Cyber incident response planning ● Quarterly CISO advisory
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Support and Reporting
● Service reporting pack (monthly) ● Service review (monthly) ● Problem management ● Annual professional service days (3 flex days)